Privacy

What we hold, and what we do with it

In plain English, because you are trusting us with information about your child.

What we collect

Your name, email address and, if you give it, your phone number.
What you tell us about your child: their first name, year group, exam board, and any notes you share about how they learn, including special educational needs.
Your bookings, the lessons you have had, and the payments you have made.
Messages you send to your teacher through the platform.
For teachers: your application, qualifications, DBS status, referees, availability, rate, the SEN experience and teaching approaches you tell us about, the calendars you connect, and the bank details we pay you to, which are encrypted.
If you choose to tell us, your child's special educational needs: only the needs you tick, and only with your explicit consent, given separately.

To match your child with a suitable teacher, and to arrange and run lessons.
To take payment for lessons, to issue refunds, and to pay teachers for their lessons.
To let you and your teacher contact each other without exchanging personal numbers.
To meet our safeguarding obligations.

You can see everything you have given us.
A teacher can see what you have shared about your child only once you have an interview or lessons arranged with them.
Nobody else using the platform can see any of it. This is enforced on our servers for every request, not by hiding things in the interface.
Our team can read a conversation when there is a safeguarding reason to. Every time they do, it is recorded with their name.
We do not sell your information, and we do not use it for advertising.

If you agree, we compare your answers with teachers' experience, travel time, availability, rate and the funding they accept, to give each teacher a fit score. This is profiling, so we ask first, with its own checkbox; without it we match you by hand.
You can see why each teacher was suggested, and ask a person to review the suggestions at any time.
A fit score is worked out the same way for every teacher. It is never affected by any payment a teacher makes to us.
Teachers see your child's needs only once we have chosen them for your enquiry and it has opened to them.

Teachers we recommend to you see your request in full: your child's year group, subjects and needs, your availability and your area (the first half of your postcode). They see your first name only.
Teachers never see your surname, email address or phone number. Your full address is shared only with a teacher you have booked a first lesson at home with, once it is confirmed, and every time it is shared is logged.
Messages stay on the platform. Phone numbers, email addresses and links are removed from messages before they are delivered, and we are told when that happens.

If a teacher connects a calendar, we read only the times they are busy. Never the titles, the attendees, or the contents of their events.
Parents are shown whether a time is free or not. They are never shown anything about what fills it.
Access tokens are encrypted before they are stored, and a teacher can disconnect any calendar at any time.

We only text you if you agree to it, with its own checkbox, and you can stop at any time by replying STOP. We use your mobile number only to send those texts, and never share it with anyone for marketing.

Booking and payment records are kept for as long as we are required to keep them for tax and accounting purposes.
Notes about your child are kept while you are using the service, and deleted on request.
Retention periods for messages are being finalised and will be stated here.

You can ask for a copy of what we hold about you and your child.
You can ask us to correct anything that is wrong.
You can ask us to delete what we hold, subject to records we are required by law to keep.
To do any of these, contact us and we will confirm within one month.